| Type | Private |
|---|---|
| Industry | |
| Founded | 1995 |
| Founder | John Porter |
| Headquarters | |
Area served | International clients |
Key people |
|
| Services | Call centers, BPO, customer support and back-office processing |
Number of employees | over 3,000 worldwide |
| Subsidiaries |
|
| Website | www.focusservices.com |
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.[1][2]
It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.[3]
Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines[4] and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.
Locations
- United States
- Roy, Utah, Headquarters
- Greenville, North Carolina
- Tarboro, North Carolina
- Clinton, Iowa
- Dubuque, Iowa
- Jacksonville, Florida
- Beaumont, Texas
- El Salvador
- Nicaragua
- Philippines
See also
References
- ↑ Focus Services Selects RightTime to Improve Call Center Agent Scheduling – TMCnet.com.
- ↑ Call center service provider deploying RightTime along with ClearView analytics tool to increase agent productivity and improve the customer experience – Business Wire.
- ↑ Company Overview of Focus Services, Inc. – Bloomberg Business.
- ↑ Bacolod City BPO/ICT first in Region 6 to adopt Voluntary Code of Good Practices--Baldoz – Department of Labor and Employment.